Issues logging in to Compass

Incident Report for Compass

Resolved

Between 03-07-2024 20:08 UTC to 03-07-2024 20:31 UTC, we experienced downtime for Compass. The issue has been resolved and the service is operating normally.

Posted 9 months ago. Jul 04, 2024 - 00:33 UTC

Monitoring

The team has implemented a mitigation and we're seeing service quality hold. We're continuing to look into the root cause of the issue.

We've also been able to isolate the time of impact to a 20-minute timeframe between 8:08pm 03/07 UTC and 08:31pm 03/07 UTC.

Posted 9 months ago. Jul 03, 2024 - 21:44 UTC

Identified

We're seeing recovery but are still working on identifying the root cause of the issue.

Posted 9 months ago. Jul 03, 2024 - 20:41 UTC

Investigating

We're seeing customers experience issues logging into Compass and using the service. The team has been notified and is investigating the cause.

Posted 9 months ago. Jul 03, 2024 - 20:31 UTC

This incident affected: API (GraphQL, REST), Integrations (Bitbucket, Gitlab, CircleCI, JSM, JSW, NewRelic, Opsgenie, PagerDuty, Slack, SwaggerUI, Statuspage, Github), Notifications (Webhooks, Email), Catalog (Component Templates, Components, Search, Activity Timeline), Health (Scorecards, Metrics, CheckOps), 3rd Party Services (GitHub API Requests, GitHub Webhooks, CircleCI CircleCI Webhooks), and Authentication and User Management, Purchasing & Licensing, Signup.